Refund and Returns Policy

At Zyvra Hub, customer satisfaction is important to us. If you experience an issue with your order, our support team is available to assist you and help resolve the matter as quickly as possible.

Please review our refund and return guidelines below before submitting a request.

Order Changes & Cancellations

Orders may be changed or cancelled within 24 hours of purchase.

After this period, orders may already be in processing or preparation and may no longer be eligible for cancellation or modification.

To request a cancellation or change, please contact our support team promptly.

Eligible Refunds & Replacements

We accept refund or replacement requests for items that:

  • Arrive damaged
  • Arrive defective
  • Arrive incorrectly
  • Experience significant manufacturing issues

Requests must be submitted within 30 days of receiving the order.

To help us process your request efficiently, customers may be asked to provide photos of the item received.

Non-Returnable Situations

Please review product selections carefully before completing your purchase.

Returns or refunds may not be eligible for:

  • Incorrect size selection
  • Incorrect color selection
  • Change of mind
  • Orders affected by customer-provided shipping errors

Refund Processing Time

Approved refunds are typically processed within 5–10 business days back to the original payment method.

Depending on your financial institution, additional processing time may occasionally apply.

If you do not see your refund after the expected timeframe:

  1. Check your bank or card statement
  2. Contact your payment provider
  3. If further assistance is needed, contact our support team and we will investigate the issue promptly

Late or Missing Deliveries

If your order appears delayed or missing, please contact us before opening a payment dispute or chargeback. Our team will work with you to review tracking information and help resolve the issue.

Contact Information

ZYVRA HUB LTD
 Office 1136, 85 Dunstall Hill
 Wolverhampton, West Midlands
 United Kingdom, WV6 0SR

Email: support@zyvrahub.com
 Phone: +44 7310 157307

Business Hours:
 Monday – Friday: 9:00 AM – 5:00 PM (GMT)